Shipping policy

SHIPPING

We know how important it is for you to receive your order on time. We work in partnership with transport companies that we believe will provide a fast, safe and high-quality service.

	Portugal*1	Spain*2	Europe*3	International*4
Up to 50€	4.5€	5.5€	14€	16€
Up to 100€	Free	5.5€	14€	16€
From 100€	Free	Free	10€	12€
Carrier	MRW	MRW	FEDEX	FEDEX
Delivery time (estimated working days)	1-2	1-2	2-3	2-3

  

*1 Includes Azores and Madeira. Transport will be by registered CTT with an estimated delivery date of 2 working days.

*2 Peninsular Spain. Excludes Islands

*3 Includes: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Netherlands, Ireland, Iceland, Italy, Liechtenstein, Luxembourg, Monaco, Norway, Sweden, Switzerland, United Kingdom.

*Includes: Canada and the United States of America.

Customs duties, if applicable, will be borne by the customer.

Contact us to include your country: info@eaudemarie.com.

 

RETURNS

We hope you don't need to return your product, but if you do you can do so within 14 days of receiving your order provided that:

• The products have not been used;
• The product retains its original characteristics and the packaging is not damaged;
• The product is complete (e.g. both items in a pair must be returned);
• You cannot return opened and used products or products that have been tampered with.

If the reason for your return is a defect or non-compliance with the products ordered, please send us an e-mail to info@eaudemarie.com with information about the product defect and the order number. We will analyse it as soon as possible. Eau de Marie Natural Skincare will bear the return costs.

If your return was made for reasons other than the justified existence of a defect or non-conformity of the products ordered, Eau de Marie Natural Skincare will not reimburse the shipping costs. However, when you make a return you will be using our transport provider. We will send you a packing slip by e-mail to accompany your order. The return costs are 4.5€ to cover transport costs, which will be charged to the value of the order to be returned.

Refunds will be made using the same payment method. The time it takes for a refund depends on your bank.